Once again, Nigeria’s largest Online Mall Konga.com has added another award to its array. Konga was awarded the ‘Most Supportive Customer Service Overall in Nigeria’ by the Nigerian Customer Service Awards (NCSA) at the 2015 edition of the awards sponsored by Konga and DHL.
This comes as no surprise as the three year old company won ‘Best Customer Service Company in E-Commerce’ in 2014 from the same award body. Konga has continuously pushed the boundaries in driving optimal levels of convenience and customer satisfaction with the online retail process; guaranteed lowest prices, provision of order delivery-tracking, dedicated customer service support and many other premium services to ensure customers get all the needed support.
For Konga.com, customer service goes beyond providing satisfactory customer support to ensuring an emotional connection is established which ultimately leads to the customers’ happiness. Speaking on the award, the Head of Public Relation and Brand Management Tomiwa Akande said
“We are pleased to have been recognized with this award. Konga is committed to providing a platform built on trust and open communication with customers. We continue to press towards providing excellent customer services whilst ensuring we have the right systems in place to make the shopping experience on our platform better.”
Some of the other recent awards and accolades in recognition of Konga’s innovation and thought leadership include ‘2nd Most Innovative Company of 2015 in Africa’ – Fast Company Annual World’s Innovative Companies 2015 Issue; ‘Most Innovative and Impactful retail brand’ – Lagos Chamber of Commerce Industry 2014 Awards, to mention a few.
Konga.com will not relent in its effort to build a thriving ecommerce ecosystem in Nigeria and Africa at large through excellent customer service, premium quality products, and business empowerment.