How to fix Restart/Wipe or Blue LED error on BlackBerry 10

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Have you ever faced any of the following problems on your BlackBerry 10 phone?

  • All data is lost every time you restart the phone.
  • A blue LED is displayed during the device start up.
  • A red LED is always blinking on your phone whether you have notifications or not.
  • The phone cannot fully charge except when switched off.


This problem was noticed after BlackBerry officially released 10.3.2. So if you have ever faced a combination of these problems on your BlackBerry, you’re not alone. Here are the things you’ll need to solve this:

  • The latest version of Blackberry Link or Blackberry Blend. Download it HERE.
  • BlackberryFix file. Download it HERE.
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For Windows Users:

  1. Open the BlackBerry Desktop Software, either BlackBerry Link or BlackBerry Blend.
  2. Connect your BlackBerry 10 device to the computer.
  3. Wait for the device to be detected by the computer and for Windows to complete the driver installation.
  4. Extract the and run the tool.
  5. When it opens, confirm that the PIN number for the BlackBerry 10 device is displayed, then click on Fix this phone.
  6. That’s all.
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For Mac OS X Users:

  • Do Step 1 above.
  • Extract and save the BlackBerryFixMac file to the desktop.
  • Open Terminal
  • Navigate to desktop by typing cd Desktop and press Enter.
  • Connect the device to the computer
  • Run the utility by typing ./BlackBerryFixMac and press Enter.
    The output will be as follows:
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-Processing BBPIN = XXXX1234 – If device is pa$$word protected the pa$$word will need to be entered twice. – Fix applied to this device – Press ENTER key to exit.

This procedure save my Blackberry Q5 from oblivion just this morning. Just follow the steps religiously and you’re good to go. Remember, the Ask a GEEK sessions is still on for any inquirers.



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